Software Support and Management
Keep your systems running, secure and supported.
Your Software Can’t Be “Set and Forget”
Whether your software was built in-house, by another vendor, or by us if it runs your operations, it needs regular care.
Outdated systems, unpatched vulnerabilities, rising support tickets, and handover gaps from developers are common issues. Without clear ownership and ongoing optimisation, the software that once helped your business can quickly become a liability.
That’s why Lynkz offers software support and management services designed to keep your applications performing, your users supported, and your systems secure.
What Is Software Support and Management?
Software Support and Management ensures that your critical business applications remain healthy, secure, and aligned with your evolving needs.
At Lynkz, our approach includes:
Technical Support: Fast response to bugs, errors, and performance issues.
Maintenance: Regular updates, patches, and security fixes.
Monitoring: System health and uptime monitoring to prevent disruptions.
Enhancements: Iterative improvements based on user feedback or changing business requirements.
Documentation & Handover: We manage documentation so you're never reliant on a single person or vendor.
We support both software built by Lynkz and existing platforms handed over from other developers or internal teams
Where Software Support has the biggest impact
Our support and management services are ideal for businesses who:
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Have a legacy or custom-built application still in active use
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Need a responsive team to handle issues, updates and questions
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Want to transition away from internal dependency or a freelance dev
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Are scaling and need their software to keep up with new workflows or volumes
Use cases include:
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Ongoing support for portals, CRMs, and custom web apps
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Applying patches and updates to improve security posture
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Investigating and resolving performance bottlenecks
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Adding new features to support growing business needs
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Providing end-user support for internal tools
The Benefits of Software Support
Fix Problems Before They Disrupt
We monitor, maintain, and respond quickly keeping your business online and operational.
Keep Software Secure and Compliant
We manage updates, patches, and configuration to keep your systems aligned with best practices and evolving threats.
Adapt and Evolve
As your business grows, we help your systems grow with you through small feature releases or larger enhancement.
The Lynkz Way
We’ve supported software across mining, health, education and financial services keeping everything from custom portals to core operational systems running smoothly.
Our clients value us not just for fast response times, but for the way we own the software lifecycle. We pick up where others left off, stabilise legacy codebases, and build roadmaps that align support with your business goals.
With a proactive, commercial-first mindset, our support services are designed to reduce downtime, remove internal strain, and ensure your software delivers long after launch.