When Legacy Platforms Hold Back Customer Experience
The communications industry is under constant pressure to deliver faster, smarter and more personalised services. But behind the scenes, many providers are still battling with legacy billing systems, fragmented service platforms, and data spread across silos.
This slows down everything from onboarding and provisioning to customer support and reporting. Whether you’re a telco, network provider, or digital media business, operational efficiency and platform integration are key to delivering competitive service at scale.
That’s where Lynkz comes in. We help you build, integrate and support the systems that drive service delivery, customer experience, and profitability.
How We Help
Integration Across Platforms and Products
We connect CRMs, billing platforms, provisioning tools, and customer portals to streamline service delivery and reduce manual work. This gives you a single view of your customer and reduces operational overhead.
Process Automation for Customer Onboarding and Support
We design and implement workflow automation that speeds up customer onboarding, porting, provisioning and ticketing. This shortens response times and reduces errors.
Cloud Platform Reviews and Optimisation
We review your existing cloud environment to identify cost savings, security gaps and opportunities for scale. This ensures your infrastructure is built to support both performance and compliance.
Custom App Development
From internal provisioning tools to customer-facing support portals, we design and build modern software that aligns with your service model and integrates with your existing stack.
AI for Service Operations
We use AI to surface customer insights, summarise tickets, automate responses and power knowledge bots that support both staff and customers.
Identity Management and Access Controls
For platforms with external users or internal tiered roles, we implement secure identity solutions that simplify access while maintaining compliance.
Why Communications Companies Work With Lynkz
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Experience across telco, fibre, mobile and managed service environments
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Proven success integrating complex platforms and building scalable automation
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Strong Microsoft and cloud expertise backed by delivery capability
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A focus on outcomes that improve speed, service quality and margin
Case Study
Inner Range – Identity Management for High-Security Environments
Inner Range, a global leader in security and access control solutions, needed a modern identity management platform that could support high volumes of B2C users while meeting strict security and compliance standards.
Lynkz worked with Inner Range to design and implement a scalable Azure B2C solution, tailored to handle complex identity scenarios and integration across platforms. The solution enables secure, seamless access for customers and partners, while supporting future growth across international markets.
The result is a robust, modern identity foundation that aligns with Inner Range’s product strategy and long-term platform roadmap.
Are you ready to drive business success with technology?
Start by saying hi today
Communications
Technology that keeps you connected.